No Worries Warranty
At VELOR Eyewear, your satisfaction is our priority. That is why we offer a 60-Day Money-Back Guarantee, no questions asked. We are committed to ensuring you have a smooth, stress-free experience from purchase to delivery and beyond.
Our Promise to You
If you are not completely satisfied with your purchase, you can request a full refund or replacement within 60 days of the delivery date. No hassle, no stress.
Our Guarantee Covers
Change of Mind: If you change your mind within 60 days, we have got you covered.
Items Damaged in Transit: Free replacements for anything damaged on arrival.
Incorrect Prescriptions or Adaptation Issues: If your glasses do not match your order or prescription. This also applies if you are unable to adapt to prescription changes recommended by your optometrist.
Frame Fit Issues: If the frame does not sit comfortably or needs an adjustment.
How It Works
Check your delivery date. You have 60 days from this date to submit your request.
Contact our team. We will guide you through the quick and easy process.
Receive your refund or replacement. We will take care of the rest.
Need Help? We are here for you. If you would like to start a return or have any questions, please contact us.
